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EASYTRIP | KNOWLEDGE

Easytrip FAQ’s

All our customers frequently asked questions and their answers.

Accounts
Breakdown Assistance
Car Wash
Electric Vehicle
General
Parking
Payments
Puncture Protect
Tolling

Accounts

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click Change vehicle and then select the vehicle you want to change
Step 3: Enter registration of your new vehicle and click find vehicle
Step 4: Then press Change vehicle

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click on the existing registration number that is on the account,
Step 3: to add another vehicle to the account, enter the new registration number, then click find vehicle and then click add vehicle
Step 4: Click request new tag if you need one or connect tag if you already have a tag that you want to use.

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click Vehicles, ensure you have the correct one, and then click disconnect tag.
Step 3: Once you have disconnected the tag, the tag will show up in the unassigned tag list, you can reuse it, reassign it, or return it to us.

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click top up account.
Step 3: Enter Payment details and top up amount, (this is a safe, secure, protected system)
Step 4: Click top up, top up will show on the account straightaway.
NB. If the tag(s) on your account are suspended when you top up, they will be activated at 11am or 5pm on the same or the next day.

Step 1: Log in – Use your account number or the email address on the account & password.
Step 2: Click on vehicles and then select the vehicle you want to add the product to.
Step 3: Select product (e.g. parking, easy assist, puncture protect), tick the box that says add this product.
Step 4: Click add this product and the product will show in green on the vehicle saying product active.

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click on Statements and Payments
Step 3: Select the month you require
Step 4: Click the blue PDF symbol beside the month and the statement will then open up
Step 5: To view Payment history click view payment history at the top of the page, this shows you all your payment transactions

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click on Journey & Transactions
Step 3: Select the date and the service that you want to view e.g. Tolling, Parking or Car wash
Step 4: Then Click on the transaction that you want view
Step 5: You will then have the option to send email receipt of this transaction.

Step 1: Log in – Use your account number or the email address on the account & password
Step 2: Click account details
Step 3: Enter new details and then click save changes. The system will be updated straightaway.

Breakdown Assistance

This membership last for 12 months from the date of purchase and is only valid for use on the vehicle you signed up with.

Vehicles registered must be under 15 years old at the time of registration, have a valid NCT certificate and is restricted to cars and small vans weighing up to 3.5 tonnes (3,500 kg).

If your vehicle breaks down please contact us on 1890 67 67 68 and press option 1

A fair usage policy a maximum of 2 call outs in any month or 4 call outs in total in the 12 months of the membership.

Breakdown Assistance members are covered for homestart and roadside assistance and recovery within 30km round trip – (15km out –15km in). There is a charge of €1.10 (Excluding vat) per additional km over 30km. You may incur toll fees if applicable to the break down. When you contact the recovery team, they will explain this and talk you through depending on where you are and the distance from where you want to go.

If you would like to cancel your membership within the 12 month, you will be liable for any outstanding amounts for the remainder of the term.

Yes. For more details please click here

Car Wash

No, there isn’t, it is completely free to have it on your tag and you will get a discount every time you use it. It is an option on the tag that can be used if a customer chooses; charges only apply when the service is used.

It is available to all cars and vans that fit in standard car washes.

The charge will process the same as a parking charge does, customers can check it themselves online on their account, and will show as “Car Wash” on their monthly statement.

We would recommend that you drive through, check whether the machine is out of order or not, call us if there is no issue with the machine, and always check your account online first to make sure there is enough credit in the account.

This varies by location, Maxol garage’s Car Wash close at 9pm sharp everyday.

As with all car washing systems, it is at owner’s risk, if there is damage, initially they would need to contact the company that owns the Car Wash machine – Washtec or contact the Maxol garage straightaway , we are not liable for any damage to a car, we are offering a discount on car washes.

No, once there is enough credit in the account, you can get your car washed as often as you wish.

Yes, please contact us if you want to restrict users.

Electric Vehicles

Beginning on the 1st July 2018, Electric Vehicle owners will qualify for refunds of up to 75% on Irish toll roads.

Yes. The Electric Vehicle Toll Incentive Scheme is only available to vehicles that have a toll tag. Vehicles that have a video tolling account will not qualify for the scheme. To switch to a toll tag account call us on 1890 67 67 68.

If your vehicle is not listed here please contact us on 1890 67 67 68 with a copy of your vehicle registration certificate.

Your vehicle must qualify for the following:

  • A Battery Electric Vehicles (BEV) or a Plug-in Hybrid Electric Vehicles (PHEV) with CO2 emissions of 80gm per KM or less
  • An Irish registered vehicle, e.g. appear on the National Vehicle Database file
  • An electric motorcycle or van (where the gross weight does not exceed 3,500)
  • A small Public Service car, like taxis, will be considered as a private vehicle under this scheme

If you have an Electric Vehicle that qualifies, you don’t need to do anything. We will automatically apply the discount to your account.

If you don’t have an easytrip Toll Tag account click here or you give us a ring on 1890 67 67 68

Customers will have to pay the full price of the tolls and at the end of the month your refund / rebate is credited back onto your account.

General

Your tag will be posted to you in a sealed anti-static bag with an installation guide and your account information. We advise you to keep your anti-static bag, should you wish to remove your tag, gently slip it off the holder and seal it in the bag to avoid it being read in Car Parks or at barrier Toll Plazas.

We have two different account types:

Private Accounts: These are for private individuals and families for their cars or light goods vehicles, (up to 5 vehicles).

Business Accounts: These are for Businesses use a tag or tags on all vehicle types (classes 2 – 8). There is no limit on the number of tags on a business account, from 1 upwards, and there are additional benefits for Business accounts.

Fees vary from toll roads to car parks. For a detailed list of fees please refer to the pricing page, linked below.

Pricing

Low balance level is basically the ‘credit level limit’ of your account that triggers an automatic top up so that you do not incur any fines or penalties. You set this level based on your usage. For instance, if your chosen low balance level is €10, every time your account credit hits €10, it will be automatically topped up by the ‘top up’ amount specified by you.

Fix it to the inside of your windscreen using the adhesive strip provided. For cars and vans, the tag should be mounted on the centre top of the windscreen, behind the rear view mirror, (ensuring you do not obstruct your view)

Tags cannot be read through metal, and some vehicles have moisture controlled windscreens. This means that metal is in your windscreen to prevent condensation building up on it. On most windscreens there is an area of black dots under the rear view mirror. This is the only area that there is no metal. Your tag should be installed on this black dot area.
Alternatively, you should check your car manual to ensure your tag is in the optimal position.

For commercial vehicles, the tag should be mounted on the centre bottom of the windscreen. (Ensuring you do not obstruct your view)

It is important that you install your tag correctly on the windscreen of your vehicle to ensure that it is detected by the electronic system at the toll plazas or car parks. If you wave your tag or don’t install your tag correctly on the windscreen, your tag may not be read at the toll roads or car parks.

If you are a customer of easytrip and have received a STR Letter from Eflow, please contact us immediately.

You will need to remove your tag and place it in the new vehicle. You can contact us for a new tag holder in order to ensure that your tag is installed correctly on the new windscreen. You will need to update your vehicle details (new registration, make, model and colour). You can do this through your online account or contact us. Remember: Incorrect registration numbers may result in penalty notices being issued to you from the road operators.

Please contact us on 1890 67 67 68. If you are experiencing any difficulties with your tag.

If your tag is lost or stolen please contact us immediately, as you are responsible for all charges on your account up to the time of notification. Once notified, your tag will be suspended. Outside office hours you can mark your tag as lost by logging onto your online account using your account number and password. Please note that there is a charge of €15.25 (VAT. included) for hired tags only, if your tag is lost or stolen.

If your tag is recovered and returned to us in good working order within 21 days, we will refund the full amount (of €15.25) to your account.

If you purchased your tag, there is no lost/stolen tag fee; however, if you need a replacement tag you will have to purchase a new tag for €25.

Class 1: Motorcycle
Class 2: Car
Class 3: Bus (< or =25 seats)
Class 4: Bus (>25 seats)
Class 5: Goods Vehicles/ Commercial Vehicles/ Vans/ Transits/ LGV
Class 6: Goods Vehicle > 3.5t, 2 Axles
Class 7: Goods Vehicle > 3.5t, 3 Axles
Class 8: Goods Vehicles > 3t > = 4 Axles

If you wish to close your account please call us on 1890 67 67 68.

Parking

Approach the entrance slowly in order to allow your tag to read. If the parking service is enabled on your tag, your tag is correctly installed on the windscreen and your account is in credit, the barrier will lift and you may proceed. There is no need to take a ticket.

It is important that you follow the instructions below:

  • Do not wave your tag by holding it in your hand.
  • On exiting the car park do not proceed past the ticket machine until the barrier has lifted
  • Do not tailgate the vehicle in front

If you take a ticket then your easytrip transaction will be automatically cancelled and your account will not be charged. You will have to pay for your parking at the ticket machine before you leave the car park.

Your tag beeps to indicate that your tag, once activated, can be used to automatically pay car parking charges in that car park. If you have any questions in relation to your tag beeping in the car park please Contact Us.

Yes, all car parks that accept easytrip will have signage to indicate that easytrip tags are accepted as payment.

In the unlikely event that your easytrip tag does not read at the entrance please check the following:

  • Is your tag correctly installed?
  • Do you have sufficient credit on your account?
  • Have you enabled car parking on your tag?

If the barrier does not lift at the exit but it lifted at the entrance, you will need to press the intercom button to inform the parking host. You will have to quote your tag number which you can find underneath the bar code on your tag. Please do not leave the car park without giving the parking host your tag number.

Payments

Your first payment consists of your top up amount plus the price of each tag (this only applies if you have chosen to purchase your tag). The top up amount is the credit which will be put onto your account. You can pay by credit card, debit card or cheque. Cheques should be made payable to Easytrip Services Ltd.

We recommend that you specify a top up amount that realistically equates to your monthly toll/car park usage. Calculate your average monthly usage as follows: Toll/car Park fee x Number of trips per week x Number of weeks per month = Average monthly usage.

Low balance level is basically the ‘credit level’ of your account that triggers an automatic top up so that you do not incur any fines or penalties.
You are free to choose this level based on your usage.

For instance, if your chosen low balance level is €10 every time your accounts hits this amount, it will be automatically topped up by the top up amount specified by you.

We would recommend that you should choose an amount that will allow you at least one day’s tolling and/or parking.

When you open your account you simply set up a direct debit either by bank mandate, credit or debit card. Choose the amount of credit you wish to add to your account. When you reach your low balance level, your account is automatically topped up by the agreed amount from your chosen method.

Puncture Repair

If you have a puncture in your vehicle please visit any Advanced Pitstop Nationwide. For more location please click here

This membership last for 12 months from the date of purchase and is only valid for use on the vehicle you signed up with. It also covers a 5 point safety check, a pre NCT check for the vehicle.

Vehicles registered must be under 15 years old at the time of registration and must be a car or light goods vehicle of class 2, 3 and 5.

A fair usage policy limit of 2 repairs for the same tyre on the same vehicle to a maximum of 4 puncture repairs in total in the 12 months of the membership applies. If a tyre is beyond repair, or is unsafe, you will be given the option to purchase a new one.

If you would like to cancel your membership within the 12 month membership, you will be liable for any outstanding amounts for the remainder of the term.

Tolling

Follow the signs displaying the etoll symbol and proceed to the barrier. Easytrip tags are accepted in all lanes and on all toll roads in Ireland.

We do not operate the toll plazas, should your tag(s) fail to scan, you may be asked to pay by other means such as cash or credit card by the plaza operator, or they may issue you with an IOU, which is payable directly to them at a later date, it cannot be transferred to your easytrip account.

To minimise the risk of your tag not reading:

  • Approach the toll barrier slowly
  • Make sure the registration number is up to date on your account.
  • Make sure your tag has a proper holder and is positioned correctly
  • Do not wave your tag when approaching the barrier
  • Obey the speed limits on approach to the Toll plazas.
  • Ensure you are not too close to the vehicle in front of you

On the M50 if your tag fails to read, your vehicle registration will be used to identify your vehicle as an easytrip customer. Therefore, it is very important to have the correct vehicle details assigned to your tag.

  • If your tag fails to read please contact us.
  • Tags may not work due to a variety of reasons:
  • Insufficient funds in your account.
  • Vehicle details may be incorrect, or may not have been updated.
  • Battery failure in tag, tag may need to be replaced.
  • System failure at plaza

Valid Tag: This means your account is in credit and you may proceed.

Invalid Tag: There is a problem with your account and you must contact us.

Warning Low Balance: This means you have reached your low balance level and your account will soon be credited with your agreed top up amount, but you can still proceed.

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