Specific Tasks/ Duties:

• This is a hybrid working model with some days in the office and some in your home office.
• Provide a great customer experience in line with our values.
• Resolving customer queries via Email/Phone and Web chat.
• Taking ownership of customer queries and proactively working to seek a resolution.
• Ensuring a great customer experience is always provided.
• Minimising customer disruption. Highlighting any issues causing our customers unnecessary challenges.
• Contributing to the overall team performance and operational key performance indicators (KPI) through meeting your agreed weekly targets

Requirements

• You can demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
• You have experience using helpdesk software such as Service Now or SM9
• You have a growth mindset and are a proactive, self-motivated individual.
• You are proven to be organised, methodical and rigorous.
• You have strong problem-solving skills with the ability to quickly identify key issues and provide effective solutions and the ability to learn new applications quickly.
• You are a team player able to develop great relations with all internal teams.

The Person

• Minimum of 2 years Customer Service experience
• A fluent Irish Speaker is desirable but not essential
• Excellent communication skills and comfortable speaking to customers over the phone
• Passionate about providing an awesome customer experience
• Self-starter who is capable of taking ownership of their development. Hardworking, can-do attitude with an excellent performance record
• First-class problem-solving skills, attention to detail with high work standards.
• Ability to work independently but also works well in a team environment.
• Must have good typing and computer skills
• Enjoys working in a fast-paced environment and enjoys change
• Excellent timekeeping is essential.
• Flexible concerning duties and rosters

Benefits

• A competitive salary.
• The opportunity for professional growth.
• Fun company events and team outings.
• Hybrid blended working from home (WFH) model which allows the candidate to WFH on
  a rostered basis in line with Business needs.
• Must be able to travel to and work from Dublin 15 Office in line with business needs.