To Add new/existing tag and Registration ?
Step 2: Click add vehicle
Step 3: Enter reg, then press find vehicle and then add vehicle.
Step 4: Press request new tag or connect tag if you already have an existing tag that was disconnected.
To Change a Vehicle ?
Step 2: Click Change vehicle and then select the vehicle you want to change.
Step 3: Enter registration of your new vehicle and click find vehicle.
Step 4: Then press Change vehicle.
To remove/Disconnect a tag ?
Step 2: Click Vehicles and then disconnect tag.
Step 3: Once you have disconnected the tag, The tag will show up in the Unassigned tag list
To make a top up ?
Step 2: Click top up account.
Step 3: Enter Payment details and top up amount.
Step 4: Click top up.
To add a product ?
Step 2: Click on vehicles and then select the vehicle you want to add the product to.
Step 3: Select product (e.g. parking), tick the box that says add this product.
Step 4: Press add this product and then the product will show in green on the vehicle saying product active.
Statements & Payments ?
Step 2: Click on statements and Payments.
Step 3: Select the month.
Step 4: Press the blue PDF symbol beside the month and the statement will then open up.
Step 5: To view Payment history click view payment history at the top of the page and then this show you all your payment transactions.
Journeys & Transactions ?
Step 2: Click on Journey & Transaction.
Step 3: Select date and the service that you want to view e.g. Parking or Car wash.
Step 4: Then Click on the transaction that you want view.
Step 5: You will then have the option to send email Receipt of this transaction.
Update Account details ?
Step 2: Click Account details.
Step 3: Enter new details and the press save changes.
What is a low balance level ?
You are free to choose this ‘sum’ based on your usage.
For instance, if your chosen low balance level is €10. Every time your accounts hits €10, it will be automatically topped up by the ‘top up’ amount specified by you.
What are my account choices?
Private Accounts: These are for those wishing to use a tag or tags on their cars or light goods vehicles.
Business Accounts: These are for those wishing to use a tag or tags on all vehicle types (classes 2 – 8).
You also have an option of purchasing or hiring your tag.
What is the cost ?
Fees vary from toll roads to car parks. For a detailed list of fees please refer to the PDF download below.
Can I cancel my easytrip account ?
What do I do if I have received a STR letter ?
How can I access my account online ?
In case you want to request a password or reset your password, please contact us and we will set you up with one straight away.
What can I do through my online account ?
- View balance and payments.
- View your recent transactions.
- Request additional tag(s) and additional services on your tag(s).
- Mark a tag if it has been lost or stolen.
- Change or update your vehicle details.
- Update your personal details.
- Download a statement and transaction history.
- Download documents and guides.
What information do I need to keep updated and why ?
- Your payment has failed (please note there is a €8.61 charge for DD rejection).
- Your monthly statement is available to view.
- Your account has been suspended.
- Your credit card is about to expire.
- Your low balance has been reached (optional on request).
You can also opt in to receive our latest news and special offers.
When will I get an account statement ?
If you want to receive your statement by post, please contact us.
What should I do when I get to the car park?
- Do not wave your tag by holding it in your hand.
- On exiting the car park do not proceed past the ticket machine until the barrier has lifted.
- Do not tailgate the vehicle in front.
What happens if I take a ticket at the entrance?
Why does my tag beep at the entrance of the car park?
Will I see easytrip signage at the car park?
What happens if the barrier does not lift on entering the car park?
- Is your tag correctly installed?
- Do you have sufficient credit on your account?
- Have you enabled car parking on your tag?
What happens if the barrier does not lift on exiting the car park?
How do I make my first payment?
What should my automatic top up be?
Toll/car Park fee x Number of trips per week x Number of weeks per month = Average monthly usage.
How do I choose my low balance level?
You are free to choose this ‘sum’ based on your usage.
For instance, if your chosen low balance level is €10. Every time your accounts hits this amount, it will be automatically topped up by the top up amount specified by you.
You should choose an amount that will allow you at least one day’s tolling and/or parking.
How do I keep my account in credit with a prepaid account?
When you reach your low balance level, your account is automatically topped up by the agreed amount from your chosen method.
How do I receive my tag?
Where do I install my tag?
For cars and vans, the tag should be mounted on the centre top of the windscreen, behind the rear view mirror.
For vehicles equipped with a Moisture Sensor Windscreen, it is important that you place your tag on the black dots that are located behind or around your rear view mirror.
For commercial vehicles, the tag should be mounted on the centre bottom of the windscreen.
Why should I install my tag on the windscreen?
Tags cannot be read through metal, and in the majority of vehicles there are moisture controlled windscreens. This means that metal is in your windscreen to prevent condensation building up on it. On most windscreens there is an area of black dots under the rear view mirror. This is the only area that there is no metal. Your tag should be installed on this black dot area.
Optionally you should check your car manual for any other exceptional instructions than recommended by easytrip.
What should I do if my tag won't work?
What should I do if my tag is lost or stolen?
Outside office hours you can mark your tag as lost by logging onto your online account using your account number and password.
Please note that there is a charge of €15.25 (VAT. Incl) for hired tags only, if your tag is lost or stolen.
If your tag is recovered and returned to us in good working order within 21 days, we will refund the full amount (of €15.25) to your account.
If you purchased your tag, there is no lost/stolen tag fee however, if you need a replacement tag, you will have to purchase a new tag for €25.
What should I do when I get to the toll plaza?
What happens if my tag does not work?
To minimise the risk of your tag not reading :
- Approach the toll barrier slowly.
- Make sure your tag has a proper holder and is positioned correctly.
- Do not wave your tag when approaching the barrier.
On the M50 if your tag fails to read, your vehicle registration will be used to identify your vehicle as an easytrip customer. Therefore, it is very important to have the correct vehicle details assigned to your tag.
If your tag fails to read please contact us.
Why will my tag not work?
- Insufficient funds in your account
- Lost or stolen tags
- Vehicle details may be incorrect
- Closure of account
- Battery failure in tag
- System failure
Will I get a receipt?
No, your summary statement will provide you with all relevant information.
Why does my tag beep at the toll plaza?
What happens if I receive a fine for a toll charge on the M50?
What do the messages on the electronic site at the toll booth mean?
Invalid Tag: There is a problem with your account and you must contact us.
Warning Low Balance: This means you have reached your low balance level and your account will soon be credited with your agreed top up amount.
What is the Electric vehicle Toll incentive scheme ?
Do you need a toll tag ?
What vehicle qualify for the toll incentive scheme?
How do I join ?
- A Battery Electric Vehicles (BEV) or a Plug-in Hybrid Electric Vehicles (PHEV) with CO2 emissions of 80gm per KM or less.
- An Irish registered vehicle, e.g. appear on the National Vehicle Database file.
- An electric motorcycle or van (where the gross weight does not exceed 3,500)
- A small Public Service car, like taxis, will be considered as a private vehicle under this scheme.
If you have an Electric Vehicle that qualifies, you don’t need to do anything. We will automatically apply the discount to your account.
If you don’t have an easytrip Toll Tag account click here or you give us a ring on 1890 67 67 68
How do I receive a refund / rebate ?
What discounts are available?
What are the Peak Time / Off Peak Time ?
What should I do if I change my vehicle?
You will need to update your vehicle details (new registration, make, model and color).
You can do this through your online account or contact us.
Remember: Incorrect registration numbers may result in penalty notices being issued to you from the road operators.
What class does my vehicle belong to?
Class 2: Car
Class 3: Bus (< or =25 seats)
Class 4: Bus (>25 seats)
Class 5: Goods Vehicles/ Commercial Vehicles/ Vans/ Transits/ LGV
Class 6: Goods Vehicle > 3.5t, 2 Axles
Class 7: Goods Vehicle > 3.5t, 3 Axles
Class 8: Goods Vehicles > 3t > = 4 Axles