Careers

Customer Sales Agent – Easytrip (Hybrid Role)
Location: Blanchardstown, Dublin (Hybrid – 2 days in office)
Hours: 9am – 5pm, Monday to Friday

Are you someone who enjoys speaking with people, solving problems, and making life easier for others? At Easytrip, we’re looking for a motivated and friendly Customer Sales Agent to join our team.

In this role, you’ll be the first point of contact for many of our customers – making sure they get the most from their Easytrip services, from tolling and parking to car wash and breakdown assistance.

💼 What You’ll Be Doing:

• Supporting Easytrip customers by phone, email, and chat

• Matching customers with the services that suit them best

• Resolving queries efficiently and professionally

• Meeting monthly sales targets and key performance indicators (KPIs)

• Delivering excellent customer care every step of the way

🌟 What We Offer:

• A supportive team and positive working environment

• Hybrid working (a mix of home and office)

• Full training provided

• Opportunity for career development and progression

🎓 What You’ll Need:

• Leaving Certificate or equivalent (minimum requirement)

• Previous experience in customer care or sales is a bonus – but not essential

• Familiarity with Microsoft Office; CRM/database systems experience is a plus

• A positive attitude, energy, and a drive to meet targets and KPIs

At Easytrip, we believe in making every journey easier – for our customers and our team. If you’re ready to take the next step in your career and join a team that values people, performance, and progress, we’d love to hear from you.

Customer Support Agent – Leap (Hybrid Role)
Location: Blanchardstown, Dublin (Hybrid – 2 days in office)
Hours: 9am – 5pm, Monday to Friday

Our client, National Transport Authority (NTA) is responsible for securing public passenger land transport services, including subsidised bus and rail services. The Authority also licenses public bus passenger services delivered by private operators and has responsibility for the regulation of the small public service vehicle industry (taxis, hackneys and limousines). Other areas of responsibility include the State’s rural transport programme, integrated information systems for public transport customers, management of the Integrated Ticketing Scheme for Ireland (the Leap Card system), and regulation of vehicle clamping.

About Easytrip Ireland

We are looking for a Customer Support Agent to join the Leap Card Customer Service Desk. This is an exciting opportunity for someone with previous customer service experience looking to join an amazing company in EasyTrip.

Now part of the DKV Mobility family, we are proud to be connected to Europe’s leading B2B platform for on-the-road payment solutions. This partnership means access to a vast network of fuel and service solutions, empowering our customers with seamless refuelling, charging, and vehicle services. With nearly 90 years of growth, DKV Mobility serves 374,000 active customers through Europe’s largest energy-independent network, including 68,000 filling stations, 806,000 charging points, and 22,000 alternative fuel stations. As the top provider of commercial toll solutions, they also offer vehicle services at 34,000 locations and innovative digital solutions.

Specific Tasks/ Duties:

• This is a hybrid working model with some days in the office and some in your home office.
• Provide a great customer experience in line with our values.
• Resolving customer queries via Email/Phone and Web chat.
• Taking ownership of customer queries and proactively working to seek a resolution.
• Ensuring a great customer experience is always provided.
• Minimising customer disruption. Highlighting any issues causing our customers unnecessary challenges.
• Contributing to the overall team performance and operational key performance indicators (KPI) through meeting your agreed weekly targets.

Requirements

• You can demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
• You have experience using helpdesk software such as Service Now or SM9
• You have a growth mindset and are a proactive, self-motivated individual.
• You are proven to be organised, methodical and rigorous.
• You have strong problem-solving skills with the ability to quickly identify key issues and provide effective solutions and the ability to learn new applications quickly.
• You are a team player able to develop great relations with all internal teams.

The Person

• Minimum of 2 years Customer Service experience
• A fluent Irish Speaker is desirable but not essential
• Excellent communication skills and comfortable speaking to customers over the phone
• Passionate about providing an awesome customer experience
• Self-starter who is capable of taking ownership of their development. Hardworking, can-do attitude with an excellent performance record
• First-class problem-solving skills, attention to detail with high work standards.
• Ability to work independently but also works well in a team environment.
• Must have good typing and computer skills
• Enjoys working in a fast-paced environment and enjoys change
• Excellent timekeeping is essential.
• Flexible concerning duties and rosters

Benefits

• A competitive salary.
• The opportunity for professional growth.
• Fun company events and team outings.
• Hybrid blended working from home (WFH) model which allows the candidate to WFH on
• a rostered basis in line with Business needs.
• Must be able to travel to and work from Dublin 15 Office in line with business needs

Part-Time Customer Support Agent– Leap Card

📍 Dublin | 🕒 20 hours per week

We’re looking for a Customer Support Agent to join the Leap team on a part-time contract. If you’re friendly, reliable, and love helping people, this could be the perfect fit.

📅 Schedule:

• Saturdays – essential
• One full day on Monday
• One midweek half-day

About the Role:

You’ll be on the frontline of customer support – helping Leap Card users with queries, providing excellent service, and ensuring every interaction is positive.

What You’ll Need:

• A friendly, professional manner
• Great communication skills
• Confidence in using systems and handling queries
• A flexible, team-player attitude

What We Offer:

• A supportive and friendly team
• Training provided – no Leap experience needed
• A stable part-time schedule with consistent hours

Interested? We’d love to hear from you.