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Easytrip provides his customers with high quality customer services with the following features:

  • A secure on-line account area on the Easytrip website where customers can access their account details 24/7,

  • An IVR phone system that operates 24/7

  • A customer service centre open Mon-Fri, 9am to 5pm, contactable via a low call telephone number

  • A detailed monthly statement that is automatically emailed to all customers at the start of each month

  • Easytrip statement are fully VAT compliant to enable customers to reclaim their VAT at all toll plazas nationwide, and at Easytrip enabled car parks

  • Customer alerts by SMS and email if banking declined

  • Periodical news alerts by email